Only what is needed
The form collects what it takes to forward your request. Nothing more.
Your information, in plain terms.
What PMECAP collects, why, who receives it, for how long, and your rights.
In brief
One destination
Your information goes to the partner brokerage firm. Never sold, never rented.
Your rights, at any time
Access, correction, deletion and withdrawal of consent, on request.
At a glance
- Responsible
- PMECAP, through its privacy officer
- Basis
- Your consent, given when you send the form
- Recipients
- The partner brokerage firm and Fillout
- Retention
- For the transfer and its follow-up
- Response time
- 30 days
- Recourse
- Commission d’accès à l’information du Québec
Information map
Each piece of information, its use and how long it is kept.
| Information | Use | Retention |
|---|---|---|
| Name, email, phone | Contact you about your request | While the request is forwarded and followed up |
| Financing type, amount, region, date | Route the request to the right financing | While the request is forwarded and followed up |
| IP address, page requested | Site security and operation, at the host | Short-lived technical logs |
| Source page, utm parameters | Measure where requests come from, in volume | While the request is forwarded and followed up |
The journey of a request
Five steps, from the form to deletion.
You fill in the form
Contact details, financing type, amount, region and target date.
Fillout records the response
The form provider keeps the response on our behalf.
PMECAP forwards the request
It goes to the partner brokerage firm, and to no one else.
A broker contacts you
They identify themselves and provide their written disclosures before acting.
The request is deleted
Once forwarded and followed up, it does not stay with Fillout.
Who does what
Three parties, three distinct responsibilities.
| PMECAP | Partner firm | Fillout | |
|---|---|---|---|
| Role | Publishes the site and forwards the request | Prepares and presents the request to lenders | Hosts the form and its responses |
| What it holds | The form response, during follow-up | The full brokerage records | The form response, on our behalf |
| Framework | Law 25 and this policy | Law 25 and AMF regulation | Its own policy and our agreement |
| Your contact | The form on this page | The broker who contacts you | No direct contact |
What we collect
Through the request form, and only if you fill it in:
- Name, email and phone number
- Financing type, requested amount, region and target date
- The page the request came from and campaign parameters (utm), where present
No document is requested through this form. Do not attach financial statements or identification.
The site collects nothing else: no account, no profile, no advertising tracking.
Why
Three uses, and no other:
- Forward your request to the partner brokerage firm
- Allow a broker to contact you
- Count where requests come from, in volume, without individual profiling
We do not sell your information and we do not rent it.
Who we share it with
Two recipients, no more:
- The partner mortgage brokerage firm, registered with the AMF, which receives your request
- Fillout, the form provider, which hosts the responses on our behalf
The firm handles your request under its own obligations to the AMF.
Fillout may store data outside Quebec, under its own security measures.
Transfers outside Québec
Fillout may host responses outside Québec.
Before relying on it, we assessed the privacy risks.
The information receives adequate protection under the provider’s safeguards.
How long
Requests stay with Fillout while they are forwarded and followed up.
They are then deleted. The partner firm keeps its records under its own regulation.
Security
Exchanges with the site and the form are encrypted (HTTPS).
Access to responses is limited to the people who handle requests.
No method is infallible. In the event of an incident, affected people are notified.
Cookies and analytics
The site sets no advertising cookies and uses no individual tracking tool.
Campaign parameters present in the address are forwarded with the request, without profiling.
The embedded form may use technical cookies required for it to work.
Technical logs
Like any site, the host may log the IP address and the page requested.
These logs serve the security and proper operation of the site.
They are kept briefly and are never matched with requests.
Your rights
At any time, you may:
- Access the information we hold about you
- Have it corrected if it is inaccurate or incomplete
- Ask for its deletion
- Withdraw your consent to its use
To exercise these rights, contact the privacy officer through the form.
We answer within 30 days.
If the answer does not satisfy you, contact the Commission d’accès à l’information.
Consent
By sending the form, you consent to the transfer described here.
You may withdraw this consent at any time, free of charge and without reason.
Withdrawal does not affect processing already carried out before the request.
No automated decisions
No decision about you is made by automated processing.
Your request is read and forwarded without scoring or profiling.
The partner firm reviews it under its own practices.
Privacy incident
Any incident involving your information is recorded in a register.
Where serious harm is possible, the Commission d’accès à l’information is notified.
Affected people are notified without delay.
Minors
The site is intended for businesses and real estate investors.
It is not aimed at minors and does not knowingly collect their information.
External links
The site may link to third-party sites, including the Fillout form.
Once you leave, their own policy applies.
Governing law
This policy follows Quebec’s private-sector personal information protection act.
It is interpreted under the laws of Quebec.
Changes
This policy may change. The update date appears at the top of the page.
A significant change is announced on this page before it takes effect.
Security measures
Six measures, simple and verifiable.
Encryption
The site and the form are served over HTTPS. Nothing travels in the clear.
Restricted access
Only the people who handle requests can see the responses.
No local copies
Responses are neither downloaded to nor kept on workstations.
Deletion
A request that was forwarded and followed up is deleted from Fillout.
Incident log
Every incident is logged, assessed and, where required, reported.
No database
The site is static. It stores no information itself.
Exercising your rights
Each right, how to use it and our response time.
| Right | How | Timing |
|---|---|---|
| Access | Request through the form, with your name and email | 30 days |
| Correction | Tell us the inaccurate information and its correction | 30 days |
| Deletion | Ask us to delete your request | 30 days |
| Withdrawal of consent | A simple message is enough, no reason needed | Immediately |
| Complaint | Commission d’accès à l’information du Québec | Set by the Commission |
Before you send
A few habits to share only what matters.
- Do not enter a social insurance number or an account number.
- Do not paste financial statements into text fields.
- An approximate amount and region are enough. The broker will refine with you.
- Give an email you actually read. The broker will write there.
- If you write for someone else, make sure they agree.
Recognizing the broker who contacts you
After you send, only the partner firm contacts you. Check these points.
- They introduce themselves by name and name their firm.
- They give you their written disclosures before acting.
- They never ask for a password or a code received by message.
- No payment is requested for simply forwarding your request.
- If in doubt, write to us through the form before replying.
Common situations
What happens, concretely.
- I sent something by mistake.
- Write to us through the form. It is removed from Fillout and the firm is told.
- I changed my mind after sending.
- Withdraw your consent. The request is deleted and follow-up stops.
- The broker contacted me about something else.
- That is not intended. Report it through the form and we pass it to the firm.
- Someone used my name on the form.
- Tell us. The request is withdrawn and no transfer is kept.
- I want a copy of what you hold.
- Request access. You receive a copy within 30 days.
What we never do
- Sell or rent your information
- Build an advertising profile about you
- Make an automated decision on your request
- Ask for sensitive information through the form
- Contact you about anything other than your request
- Keep a withdrawn request
- Train an artificial intelligence tool with your information
- Add a recipient to your request without telling you
Common questions
Do I need an account?+
No. The site has no account and no password. Only the form collects information.
What happens after I send the form?+
Your request is forwarded to the partner firm. A broker contacts you and identifies themselves.
Where are the responses hosted?+
With Fillout, the form provider, possibly outside Quebec.
Will I receive newsletters?+
No. No mailing list is built from the requests.
How do I withdraw my request?+
Write to us through the form. The request is deleted and the firm is informed.
Can I fill in the form for my company?+
Yes. Your details as its representative remain personal information, protected here.
Does the site track me across pages?+
No. No individual tracking tool is installed on the site.
Glossary
- Personal information
- Any information that identifies you, directly or indirectly.
- Privacy officer
- The person at PMECAP in charge of protecting your information.
- Partner firm
- The mortgage brokerage firm, registered with the AMF, that receives your request.
- Fillout
- The provider of the form embedded in the site, which hosts the responses.
- utm parameters
- Tags in the address that indicate where a visit came from.
- Technical log
- The automatic record of site access, kept by the host.
- Automated decision
- A decision made by a program, without human involvement.
- Commission d’accès à l’information
- The Quebec body that oversees the protection of personal information.
Version history
- First version published with the request form.
A question about your information?
Write to us through the form. We answer within 30 days.
Contact us